FAQ

When will my pre-order be shipped?

The puzzles are currently in production and your order will definitely ship within 30 days. However, we've asked for a limited quantity to be expedited to us and hope to be able to send them out to our first customers in time for the holidays! We will keep you updated on your order. Thank you for your support and patience as we get everything ready!

Puzzle stats: size, piece count, thickness?

Each mini puzzle is 5 inches x 7 inches (similar to a large postcard) and 150 pieces. Our puzzles are made from high quality 2mm blue chipboard. The pieces are sturdy and provide an enhanced tactile experience with every piece you place...the puzzling satisfaction is high!

How long will it take me to complete each puzzle?

It depends on the puzzler's experience level. On average each puzzle will take about 1-2 hours, but it could be faster or longer. Just depends on your speed.

No need to rush though, part of the enjoyment of puzzling is slowing down, like a sloth!

Do you ship internationally?

If you are interested in ordering the puzzles for international delivery, please contact us at mrslothstudios@gmail.com. We would be happy to chat!

Where are your products made?

All puzzle designs are original artwork by Luis. We also designed the packaging as well. Our supplier who prints the mini puzzles and packaging for us is located in the Fujian Province of China. They are a reputable printing manufacturer with 10+ years of experience. We have enjoyed establishing a great relationship with them over the last year.

Help! I lost a piece. Can you send me a new one?

Oh no, what a bummer! Please give it a day or two before because oftentimes they turn up. If you still can't find it, Mr. Sloth will personally see to it that you get a replacement. Please email a photo of your puzzle (showing your sad missing piece) to mrslothstudios@gmail.com. Please indicate which # row it is in and which piece # counting from the left.

What is your refund policy?

All puzzle sales are final. Please refer to our refund policy.

Why did you name it Mr. Sloth Studios?

Our daughter Maya received a sloth stuffed animal as a gift from a special family member when she was born and we started referring to him as Mr. Sloth. He has been her beloved companion ever since and is an important member of our family! This project has also moved at a sloth's pace over the past few years so the name tracks.